Contact
Contact HI3D.cc
Email hello@hi3d.cc. We usually answer within two business days; on the Studio plan, within one business day.
What to include
| About | Include |
|---|---|
| A model or a run | Your account email, the model's name or the date you made it, and what you expected to see |
| Billing and invoices | Your account email and the invoice number. Invoices, payment methods and cancelling are also in Invoices and billing in your account |
| Your data | Your account email and what you'd like: a copy of your data, a correction, or deleting your account and models |
| A rights complaint | What you own, where it appears, and how to reach you. We act on clear reports about copyright, trademarks and likeness |
| Business and press | Who you are and what you have in mind |
Before you write
- A run that failed has already returned its credits; the message on the model says what to change.
- Most questions about times, formats and limits are answered on the facts page.
- Refund and credit rules are on the pricing page.
HI3D.cc is made by NorthBright Labs LLC. We don't have a phone line; email reaches the people who build the product.